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The Public Sphere Information Group (PSI Group) has conducted a broad study of electronic government implementation among the largest cities in the United States. The study of cities with populations over 500,000, part of the overall Municipality eGovernment Assessment Project (MeGAP) designed and conducted by the PSI Group, assesses the degree of implementation of services by cities across 55 different functions and services typically provided by municipalities.
WAVE 2 of the national MeGAP is only partially complete. The PSI Group is scheduled to release results for cities between 200,000 and 500,000 in September, 2002 and for all cities over 100,000 in October, 2002. At the same time, the PSI Group is also conducting targeted regional assessments (see other news articles)
Key findings of the study:
- Impressive strides have been made. The 29 largest cities in the country are, for the most, leading the rest of the nation in egovernment implementation. The average summary eScore for the 29 cities is 93; when the first wave of egovernment analysis was conducted (Winter, 2001) the average escore was 53. In Wave Two, half the large U.S. cities have eScores over 100; in 2001, barely half had scores over 50.
- The typical larger U.S. city has implemented several features that dramatically improve their egovernment offerings. Practically all major U.S. cities have vast document management systems, some sort of action request system, and ready access to information on codes, regulations, licenses and permits. Many have automated processes such as permitting, tax lookup, and payments for utitlities, taxes and fines. Overall, major U.S. cities have far more functional, highly interactive sites that allow a variety of transactions to take place online.
- In many cases, cities with the lowest eScores have made the most progress relative to the rest. For example, Detroit (454% increase), Memphis (350% increase), Milwaukee ((338% increase), Columbus (353% increase), Baltimore (173% increase), and El Paso (119% increase) have made enormous strides. At the same time, the cities that have been at or near the top of the eScore rankings, while continuing to evolve, have implemented changes more slowly (Seattle increased at 19%; New York, 24% Charlotte, 29%, and Nashville, 24%).
The New Rankings
There's been a great deal of change in eScores over the past 18 months:
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